Explanatory text about the processing of personal customer data
The protection of personal data is an important issue. (“One Speeder”) operates in accordance with the principles and obligations set forth in KVKK in order to comply with the Personal Data Protection Act No. 6698 (“KVKK”).
This clarification text is intended to inform persons whose personal data is processed through the website www.1speeder.com
Data classes and sample data types
The personal data processed by One Speeder is presented in the table below:
| Personal data of the member customer | |
| identity information | Name, surname, date of birth, gender, TR . ID number |
| Contact Information | Mobile phone, email address, address, zip code, landline |
| payment information | Tax office, billing information, payment method information |
| Membership information | Membership information, membership ID number, password |
| Customer transaction information | Order information including product(s) purchased, shopping amount and date of shopping, trade contact permission, campaigns/contests used, coupons used |
| Transaction security information | IP address, user transaction records |
| Marketing information | Marketing SMS, emails or calls made by the call center based on the commercial email permission granted by the person concerned, cookie records, targeting information, and ratings showing habits and likes |
| Visual and audio data | Call center call logs, photos added to product comments |
| Legal Transaction Information | The start and end time of the service provided, the type of service used, the approved membership agreement, and other legal texts and agreements that enable the benefit of the services offered by Doğuş Planet |
| Request and Complaint Information | Records of complaints and/or requests made by the person concerned about the product or service purchased through the website, mobile application, social media accounts, or call center, and the actions taken while evaluating or managing such requests |
| Guest customer personal data ( user shopping from the site without being a member) | |
| identity information | Name, surname, date of birth, TR . ID number |
| Contact Information | Mobile phone, email address, address, zip code, landline> |
| payment information | Tax office, billing information, payment method information> |
| Guest customer transaction information | Product(s) Purchased, Shopping Amount, Shopping History, Call Center Call Records, Trade Call Permission, Campaigns Used, Order Information> |
| Transaction security information | IP |
| Marketing information > | Marketing SMS, emails or calls made by the call center based on the commercial email permission granted by the person concerned, cookie records, targeting information, and ratings showing habits and likes |
| Visual and audio data | Call center call logs, photos added to product comments |
| Legal Transaction Information | The start and end time of the service provided, the type of service used, and other legal texts and contracts that allow benefiting from the services offered by Doğuş Planet |
| Request and Complaint Information | Records of complaints and/or requests made by the person concerned about the product or service purchased through the website, mobile application, social media accounts, or call center, and the actions taken while evaluating or managing such requests |
Purpose of personal data processing and legal reasons
Article 5 of the Personal Data Protection Act regulates the legal basis for processing personal data. In the table below, the purposes and legal grounds for processing personal data by One Speeder are indicated:
| Operations in which personal customer data is processed | ||
| Processed personal data | Purposes of personal data processing | legal ground |
| Identity information, contact information, payment information, membership information, customer transaction information, transaction security information, marketing information, visual and audio data, legal transaction information, order and complaint information | Fulfill obligations arising from applicable laws to which Doğuş Planet is subject (for example, contacting customers regarding legal information and notifications). | The fact that the processing of personal data is clearly provided for by law (Article 5/2-a of the Personal Data Protection Law) |
| Identity information, contact information, membership information, transaction security information, legal transaction information | checking member information; Perform the membership process. | Provided that it is directly related to the creation or performance of a contract, it is necessary to process personal data of the parties to the contract (KVKK Art. 5/2-c) |
| Identity information, contact information, payment information, membership information, customer transaction information | Receiving, managing and tracking order status; Make payments to order and issue invoices; Manage order deliveries. | |
| Identity information, contact information, payment information, membership information, customer transaction information, transaction security information, visual and audio data | Implementation of sales and after sales support operations. | |
| Identity information, contact information, payment information, membership information, customer transaction information, transaction security information, marketing information, visual and audio data, legal transaction information, order and complaint information | fulfill our legal obligations in cases where authorized institutions or organizations apply to our company or where we are required to notify such organizations (for example, to share your information in the event that a public organization requests a transaction suspected of being illegal); Fulfill legal obligations arising from relevant legislation, particularly current e-commerce legislation and consumer protection legislation (for example, communicating with customers regarding legal information and product safety notifications). | Data processing is mandatory in order for the data controller to fulfill its legal obligations (Article 5/2-d of the KVKK) |
| Identity information, contact information, payment information, membership information, customer transaction information, transaction security information, marketing information, visual and audio data, legal transaction information, order and complaint information | In the event of a dispute or possible violation of the Terms of Use, protection and use of our rights and enforcement of legal action; detect suspicious/irregular/illegal transactions within the scope of access to and use of the Website and the Mobile Application; To protect the rights of our customers and our company accordingly. | Data processing is mandatory to establish, exercise or protect a right (Article KVKK 5/2-e) |
| Membership information, contact information, customer transaction information, marketing information | Obtaining information about how users use and interact with the website/mobile application; Thus improving and improving the user experience, the contents of the platform and its performance. | Data processing is mandatory for the legitimate interests of the data controller, provided it does not prejudice the fundamental rights and freedoms of the data subject ( KVKK Art. 5/2-f) |
| Identity information, contact information, payment information, membership information, customer transaction information, transaction security information, visual and audio data, legal transaction information, order and complaint information | identify and prevent problems/errors within the scope of use of the website/mobile application; review and audit our business activities; Concluding by receiving requests, questions and complaints. Conduct studies to develop and improve the product, service and user experience, establish contact using surveys and similar like/request/complaint detection methods in order to ensure user satisfaction; Process gift certificates and discount coupons specified in your account. | |
| Credentials and contact information | Contact you so that you are informed about campaigns, opportunities and solutions, if you have your explicit consent (You can always change your communication preferences easily in the “My Membership Information” area of the Site.) | Express consent of the person concerned (Article 5/1 of the Kosovo Protection Act) |
| Operations in which the personal data of the guest customer is processed | ||
| Processed personal data | Purposes of personal data processing | legal ground |
| Identity information, contact information, payment information, customer transaction information, transaction security information, marketing information, visual and audio data, legal transaction information, order and complaint information | Fulfill obligations arising from applicable laws to which Doğuş Planet is subject (for example, contacting customers regarding legal information and notifications). | The fact that the processing of personal data is clearly provided for by law (Article 5/2-a of the Personal Data Protection Law) |
| Identity information, contact information, payment information, membership information, customer transaction information, transaction security information, visual and audio data | Receiving, managing and tracking order status; Make payments to order and issue invoices; Manage order deliveries; Implementation of sales and after sales support operations. | Provided that it is directly related to the creation or performance of a contract, it is necessary to process personal data of the parties to the contract (KVKK Art. 5/2-c) |
| Identity information, contact information, payment information, membership information, customer transaction information, transaction security information, marketing information, visual and audio data, legal transaction information, order and complaint information | fulfill our legal obligations in cases where authorized institutions or organizations apply to our company or where we are required to notify such organizations (for example, to share your information in the event that a public organization requests a transaction suspected of being illegal); Fulfill legal obligations arising from relevant legislation, particularly current e-commerce legislation and consumer protection legislation (for example, communicating with customers regarding legal information and product safety notifications). | Data processing is mandatory in order for the data controller to fulfill its legal obligations (Article 5/2-d of the KVKK) |
| Identity information, contact information, payment information, customer transaction information, transaction security information, marketing information, visual and audio data, legal transaction information, order and complaint information | In the event of a dispute or possible violation of the Terms of Use, protection and use of our rights and enforcement of legal action; detect suspicious/irregular/illegal transactions within the scope of access to and use of the Website and the Mobile Application; To protect the rights of our customers and our company accordingly. | Data processing is mandatory to establish, exercise or protect a right (Article KVKK 5/2-e) |
| Contact information, customer transaction information, marketing information | Obtain information about how Users use and interact with the Website and the Mobile Application; Thus improving and improving the user experience, the contents of the platform and its performance. | Data processing is mandatory for the legitimate interests of the data controller, provided it does not prejudice the fundamental rights and freedoms of the data subject ( KVKK Art. 5/2-f) |
| Identity information, contact information, payment information, customer transaction information, transaction security information, visual and audio data, legal transaction information, order and complaint information | identify and prevent problems/errors within the scope of use of the website/mobile application; review and audit our business activities; receiving and finalizing requests, questions and complaints; Conduct studies to develop and improve the product, service and user experience; Communicate using surveys and similar like/request/complaint detection methods in order to ensure user satisfaction; ; Process gift certificates and discount coupons specified in your account. | |
| Credentials and contact information | Contact you to let you know about campaigns, opportunities and solutions if you get your explicit consent (You can always change your communication permission preferences easily via the Commercial Electronic Message Management System (İYS) or by using your right to refuse in the commercial message sent to you.) | Express consent of the person concerned (Article 5/1 of the Kosovo Protection Act) |
Methods of obtaining personal data
One Speeder collects personal data through fully automated and partially automated methods through electronic channels such as the website, mobile applications, call center and email. In some cases, data is also obtained in the physical environment by non-automated methods, provided that it is part of the data recording system (for example, if you send documents to us by mail).
To whom and for what purpose the personal data will be transferred
One Speeder transfers personal data only for the purposes specified in this clarification text and in accordance with Articles 8 and 9 of the KVKK.
| Transferred personal data | Purpose of conversion | Buyer group | Legal bases |
| Identity information, contact information, payment information, membership information, customer transaction information, transaction security information, marketing information, marketing information, visual and audio data, legal transaction information, order and complaint information | Sharing information when authorized persons, institutions or organizations make a request from our company or when it is necessary to notify these organizations within the framework of our legal obligations. | Authorized Persons, Institutions and Organizations | The fact that the processing of personal data is clearly stipulated in the laws (Article 5/2-a of the KVKK) Data processing is mandatory for the data controller to fulfill its legal obligations ( Article 5/2-d of the KVKK) |
| Accreditation information, contact information, customer transaction information | Preparing, delivering and managing orders for the product subject to order. | Sellers and shipping companies cooperate with Doğuş Planet | Provided that it is directly related to the creation or performance of a contract, it is necessary to process personal data of the parties to the contract (KVKK Art. 5/2-c) |
| Identity information, contact information, membership information, customer transaction information, marketing information, marketing information, order and complaint information | To ensure compliance with the policies and rules of the Doğuş Planet Group of Companies, to conduct audits and reports, to develop and improve products and services, to provide a better shopping experience, to carry out activities to increase customer/guest satisfaction and loyalty, to cooperate with third parties for these purposes, the establishment of the Syndicate. | Our company service providers and business partners | Provided that it is directly related to the creation or performance of a contract, it is necessary to process the personal data of the parties to the contract (Article KVKK. 5/2-c) Data processing is mandatory for the legitimate interests of the data controller , provided that it does not prejudice the fundamental rights and freedoms of the data subject |
| Identity information, contact information, payment information, membership information, customer transaction information, transaction security information, marketing information, marketing information, visual and audio data, legal transaction information, order and complaint information | Receiving product/service support from third parties (for example, cooperating with an infrastructure provider to send emails). | Suppliers, Business Partners, and Authorized Payment Institutions |
If member customers and guest customers reach One Speeder via corporate Whatsapp line, the personal data will be sent abroad, since the Whatsapp platform is a service provided from abroad. If Member Customers and Guest Customers do not wish to send their personal data abroad using Whatsapp, they will be able to use other communication opportunities offered by One Speeder.
Rights of persons associated with personal data
In accordance with Article 11 of the KVKK, you have certain rights in connection with the processing of your personal data. The rights you have are listed below:
1. Find out if your personal data is being processed.
2. Request information if your personal data has been processed.
3. Learn about the purpose of processing your personal data and whether it is used in accordance with its purpose.
4. Knowing third parties to whom your personal data is transferred to in the country or abroad.
5. Correct the personal request for your data if it is incomplete or incorrectly processed.
6. If your personal data has been deleted or destroyed within the scope of Article 7 of the Personal Data Protection Act (KVKK) and your personal data is incomplete or improperly processed, to request that your correction requests be communicated to the third parties to which your personal data has been transferred , object On the appearance of the result,
9. Request compensation for damage in the event that you suffer damage due to the unlawful processing of your personal data.
in order to exercise your rights to your personal data; You can access your account from the “My Account” section of the One Speeder website and make the necessary changes, updates and/or deletions.
You can apply and exercise your rights by sending your request to info@1speeder.com using your email address registered in our systems.
You may also send your requests to us using other methods specified in the Statement of Application Procedures and Principles to the Data Controller.
a. Use of cookies
One Speeder uses cookies on the website www.1speeder.com . The cookies used on our website, the purpose of these cookies and the duration of the cookies are included in the cookie policy. For detailed information about our use of cookies, please review our Cookie Policy.
B. Changes to be made in the lighting text
One Speeder can make changes to this clarification text at any time. These changes shall become effective immediately upon publication of the new revised explanatory text. You will be notified of changes to this clarification text.