Due to the nature of the product and service provided, which is printing. It is not possible to exchange or return the product except in the following cases:
- The customer received the wrong order. (The value of the order is refunded to the customer)
- Customer receiving an incomplete order. (The customer is delivered the missing order or refund the value of the missing product, according to the customer’s desire)
- Delay in the arrival of the order by the intermediary shipping company than the time specified by 15 days. (The value of the order is refunded to the customer)
- If our products arrive to you in a condition that is wholly or partially damaged or unusable.
It should be noted that we bear all costs of returning the products to us if we are a party to this error, and the printing press will not bear any other expenses
Please be advised that we will refund or exchange the products within 3 working days after the products arrive at our address.